If an item you ordered is unavailable or missing from your delivery, we will process a refund directly to your bank account once confirmed. Refunds are typically processed within 48 hours after we verify your complaint and account details.

We take product quality seriously. If you receive an item that does not meet expectations, please report it with clear photos or videos within the timeframes below:

Only complaints made within the stated timelines will qualify for refunds or returns. Items that have been consumed, stored improperly, or altered after delivery will not be eligible.

Once approved, refunds are made directly to your provided bank account. Please allow up to 48 hours for processing. If there is a delay beyond this period, kindly reach out to our support team.

If our team confirms that an item was delivered in error or did not meet quality standards, DChoiceMart will bear the return transport cost. However, if you change your mind or cancel after delivery, you will be responsible for transport or logistics costs.

For refund or return inquiries, contact us through any of the following channels: